1. Initial Inquiry
The participant or their carer contacts us via phone, email, or online form to learn about our programs and discuss their needs.

​

2. Needs Assessment & Consultation
We schedule a meeting (in-person, online, or by phone) to understand the participant’s goals, support requirements, and preferences.

​

3. Review of NDIS Plan
We review the participant’s NDIS plan to identify funded supports that match our programs. Guidance is provided if plan adjustments or reviews are needed.

​

4. Service Proposal & Agreement
A tailored service plan is created, outlining supports, schedule, goals, and costs. The participant reviews and signs a service agreement.

​

5. Program Enrollment
The participant is enrolled in appropriate programs (e.g., respite, in-home support, life skills, Passion Pathways) based on their goals and plan.

​

6. Trial Shift & Buddy Support (What Makes Us Different)
Before fully matching a carer, we offer a trial shift to ensure the participant and carer are a great fit.

Each new carer also completes a buddy shift alongside an experienced team member before working independently with the participant.

​

7. Service Delivery
Supports are provided by qualified staff in line with the service plan, either in-home, at our facility, or in the community. Progress is monitored regularly.

​

8. Ongoing Review & Feedback
Regular check-ins ensure the services are meeting the participant’s needs. Adjustments are made as goals evolve or NDIS plan changes.

​

9. Reporting & Communication
Progress notes, incident reports, and updates are documented and shared with the participant, their support network, and the NDIS as required.

​

10. Continuous Support & Growth
We continue to provide flexible, person-centered supports, encouraging skill development, community participation, and achievement of personal goals.